Frequently asked questions

Truly Nolen International is a leading pest control and microbiological control company headquartered in Orlando, Florida, USA, providing services worldwide. We are present in 65 countries with more than 300 offices and growing continuously.

Truly Nolen International is a pest management company based in Orlando Florida, USA providing services world-wide. We are located in 65 countries with over 300 offices and are continually growing. We are a combination of franchise and company-owned operations each adhering to strict standards set forth by Truly Nolen International. Regardless of whether our offices are located in highly regulated industrialized nations or developing countries with less strict regulations, we require all offices to provide service based on the latest technologies and Integrated pest management strategies.

We provide pest and microbial services for a wide range of clients. These include commercial, industrial, institutional, medical facilities, food production, retail food, hospitality industry, private and multi-family residential, and municipalities.

We customize our services to meet the requirements of local clients or multi-national companies. With over 80 years of experience, we are proud of our contributions to the Pest Control Industry and our commitment to provide services that support public health and safety.

Truly Nolen International understands its responsibility of providing services that are effective and doing so in a manner that has the least negative impact on both the natural and our customer’s personal environment.

It starts with requiring our world-wide offices to use the most effective and least harmful products. But it’s much more than that. Effective and environmentally conscious pest management requires understanding each targeted pest and what that pest needs to survive. By understanding pests, their life cycles, their needs and how they interact with our environment, we can better determine which available pest control methods we use.

Pest populations can be prevented or controlled by removing some of the pest’s basic needs such as food, water, and harborage or simply by blocking their access to buildings. Reducing basic needs allows for targeted applications only when needed, leading to a more judicious use of pesticides and less environmental impact.

We understand that, in order to have a positive impact on the environment, we must set the example in the Pest Control Industry. Our integrated management service must be proactive in its approach by spending the majority of our resources on pest prevention rather than reacting to pest activity.

A subtler but important consideration for reducing environmental impact revolves around implementing innovative technology. One example of this is our exclusive TEPS Plus rodent monitoring program.

More subtle but important consideration for reducing environmental impact revolves around implementing innovated technology. Our exclusive TEPS Plus rodent monitoring program is a clear example of this. It reduces the need for repetitive manual servicing of rodent bait stations and reduces unnecessary fuel consumption, as does our management software that allows for efficient routing of our services. In addition, our electronic data collection, reporting and filing systems are not only more efficient but also help reduce our carbon footprint by reducing paper usage. Every little bit helps and we continue to research ways we can reduce negative environmental impact.

Truly Nolen International has franchises in 65 countries around the world. For more information about the franchised countries, click here.

Truly Nolen International understands its responsibility to provide services that are effective, and to do so in a way that has the least negative impact on both the natural environment and our customers’ staff.

Truly Nolen International understands the importance of building a professional relationship with our clients. As a provider of service, customer interaction is a key component to retaining customers. This interaction is mainly accomplished at the local level and is one of the key components of our service. Our service promotes communication with the customer as part of the service, meeting with the customer before and after a physical service is performed. We want to understand what the customer has observed and what they would like to see addressed prior to beginning.

When we finish with our service, we want to verbally explain what we found, what we did, and what should be expected from the service that was completed that day. We want to educate the customer regarding what may be promoting a problem before it becomes a problem. We also want to acknowledge and thank the customer for steps they may have taken to support the Integrated Pest Management program at their facility.

Even before providing our service, we consult with the client regarding their understanding of what may be causing a pest problem. In the same way, they should understand what may lead to future problems. We want to provide information to the customer that helps them understand what needs to be done to meet their expectations.

Even before the service, we consult with the client regarding their understanding of what may be causing a pest problem or what may lead to future problems. We provide information to the customer that helps them understand what needs to be done to meet their expectations. We encourage the customer to ask questions, share information, and verbalize their concerns. To support communication TNI has developed reporting systems that are easy to access, and offer a comprehensive review of the pest management program at their facility. Reporting systems such as our Electronic Service Ticket, Supervision Reports and TEPS Reports are designed to be informative and easy to understand.

In addition to reporting systems, TNI also periodically sends Quality Control Surveys. We encourage customers to provide feedback on the service.

In addition to reporting systems, TNI also periodically sends Quality Control Surveys and encourages customer feedback. We also offer customer training on a variety of subjects so as to help them train their employees. Surveys regarding these trainings encourage clients to provide us with important feedback. This provides us with information regarding the quality of the trainings and topic suggestions for future trainings.

Our goal is to build professional and proactive relationships with our clients in order to continue to set the standards in the Pest Control Industry

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T.N.I Customers: General Information

Yes. Training is a fundamental part of the onboarding process for a new Truly Nolen International office.

Initial training lasts approximately 5 to 6 weeks. It begins with about 4 weeks of online training, delivered by Truly Nolen International specialists in different areas.

This stage covers, among other topics, pest control and microbial control, pest biology, specific protocols, integrated pest management and TEPS, as well as the use of the Truly Nolen Management System, applications and digital tools. Training is also provided in sales, customer service, operating procedures and quality standards.

After this online preparation, Truly Nolen International trainers travel to the country for approximately 10 days of hands-on training, working directly with the local team during the start of operations.

Training does not end with the opening. Offices have continuous support, online meetings, training materials and assistance with operational challenges, as well as additional training for new employees and existing teams.

Truly Nolen International can also provide training to customers and their teams on topics related to pest management, microbial control, sanitation, food safety and other good practices.

Continuous training helps maintain consistent service standards across the international network.

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Become a Franchisee

A T.N.I Agent will contact you as soon as possible in order to discuss requirements and procedures.