Meet the team

ONE TEAM – ONE MISSION

Officers

Scott Nolen

Scott Nolen

President / Board Member

Jose Lutz

Jose Lutz

Chief Executive Officer

Scarlett Nolen

Scarlett Nolen

Board Member

Francisco Lutz

Francisco Lutz

Vice President of Sales / Officer

Meet Scott

Scott Nolen is the third generation of a successful family business. He follows the teachings received from his late father, Truly David Nolen.

Scott is an advocate of the environmental approach to pest management. His strength lies in research and development, and he has been instrumental in developing many new protocols. It’s also because of Scott that today the company is widely recognized for its technological advancements related to materials, application methodology, and improvements in equipment used in the industry.

Scott believes in four key concepts to continue to generate dynamic growth for the company’s future success. Those concepts are anchored in –

  • Placing the company’s high standards at the heart of everything that the employees say and do;
  • Bringing the right people to the company, namely those of high integrity who strive to “do the right thing” on behalf of our customers;
  • Providing spectacular customer service and cutting-edge pest programs that are environmentally conscious, effective and non-intrusive; and
  • Embracing innovation so the company can continue to drive change for the better.

Meet Jose

Jose Lutz, the founder and CEO of Truly Nolen International, met Truly David Nolen in 1988, which sparked the beginning of what would become a global force in pest control.

Shortly after they met, Jose opened the first Truly Nolen International franchise in Buenos Aires, Argentina. Later, he moved to the United States and grew the company from one office to hundreds around the world. His commitment to training, research, and development allowed Truly Nolen International to become a globally recognized industry leader in quality.

Jose Lutz believes business should be a win-win for customers and employees alike, advocating for honesty and wellbeing above all else. Through Truly Nolen International, he continues to fulfill his lifelong dream of creating opportunities for people across the globe.

Jose has worked hard to make every member of Truly Nolen International feel like family.

Meet Scarlett

Scarlett Nolen is the third generation of the Nolen’ family and daughter of Truly D. Nolen. She is a Board Member in Truly Nolen International and President of Truly Nolen of America. Scarlett’s resume in TNA includes successful leadership roles as a branch manager in Florida, and then the District Manager for the nationwide Growth district.

She led the company in Net Gain for three consecutive years.

Meet Francisco

Francisco Lutz has been in leadership positions in Truly Nolen International since 2013. He has led sales teams in different countries, has been a regional sales manager, and coached offices in different countries to obtained sustained growth and increased profits.

Prior to this he served in different positions throughout the company, working as a technician, salesman, and in the training and creation of TNI Management Software.

His current position as Vice President of Sales has allowed him to use his entrepreneurial passion to open and oversee/manage new corporations and existing corporations for Truly Nolen International in Argentina, Brazil, and France.

Francisco Lutz was born in Buenos Aires, Argentina and has lived in the United States, Chile, Spain, and Brazil. He has two undergraduate degrees from Rollins College in Orlando, Florida in International Business and Latin American and Caribbean Studies.

Upon finishing his undergraduate degrees he moved to Barcelona, Spain to pursue his MBA at Universität Pompeu Fabra. His love for languages has allowed him to become fluent in Spanish, English, and Portuguese.

Department Leaders

Juan Cruz Solari

Juan Cruz Solari

Director of Sales & Marketing

Marcus F. Rezende

Marcus F. Rezende

Certified Entomologist: Training and Technical Department

Mariah Baggio-Deibler

Mariah Baggio-Deibler

Virtual Training and Quality Control Director

Cristiane Degobbi Coelho

Cristiane Degobbi Coelho

Technical Director of the Microbial Control Department

Meet Juan

In the actual world, innovation and adding new technologies are a game changer in the pest control Industry. What TNI has done, clearly makes us a leader in that area.

Before taking the current position, Juan Cruz worked in the Telecommunications Industry for more than 14 years, with operations in more than 42 countries, giving him the experience needed in the actual markets.

His Engineer background helped TNI understand the analytical approach that the Pest Control needed.

Meet Marcus

Marcus F. Rezende started with Truly Nolen as a service technician back in 1998, right after returning home from the USA where he went to study at Loras College and Florida Atlantic University. He then moved on to become a sales consultant, supervisor, manager and finally a franchisee owner.

Mr. Rezende started training International offices back in 2000 right when Truly Nolen Portugal opened for business. So, when Mr. Jose Lutz and Mr. Scott Nolen offered him a position to be a trainer for TNI, the transition went seamlessly.

He has a vast academic background in biology, entomology and urban and industrial pest management, that includes doctorate level courses at the Federal University in Rio de Janeiro (UFRJ), Urban entomology from Purdue University and many others.

He has been an Associate Certified Entomologist in the USA since the year 2017 and still carries the same passion, from when he begun as a service tech, to help improve the overall public health standards by putting his knowledge and experience to good use.

Marcus is now the Training Director at TNI and spends most of his time helping our offices around the world.

Meet Mariah

Dr. Mariah Baggio-Deibler is a biologist with a PhD in Agronomy (Agricultural Entomology) from FCAV UNESP, Brazil and a doctoral internship at the University of Florida, Gainesville.

With more than 11 years working for both industry and academia in Urban Entomology, Dr. Baggio-Deibler now leads the TNI Virtual Education Center and Quality Control departments.

Her main activities are preparing and coordinating trainings for TNI´s offices and customers worldwide in three main languages: English, Spanish and Portuguese. She also works on solutions to improve franchise support and customer satisfaction.

Meet Cristiane

Cristiane has more than 15 years of experience in Bioaerosols Scientific Research and Consultancy. She is Brazilian and conducted most of her studies in University of Sao Paulo, ranked as the best University in Latin America, according to Best Global Universities, 2021.

She graduated in Biological Sciences and got her PhD in Bioerosol Sciences. She also conducted part of her PhD at Harvard University of Public Health, where she could improve her knowledge about fungi and bacteria.

Her job trajectory includes consultancy in indoor air quality and disinfection/sanitization methodologies, including training, customer and franchisees technical support, didactic material for general public and evaluation of new technologies.

As the Technical Director of the Microbial Control Department, she considers the study of
microorganisms as a broad and exciting field, where knowledge changes very rapidly. Therefore, in her view, getting updated and understanding the relationship between microorganisms and human beings, is the best way of helping people to live in a balanced and health environment.

Advisor / Consultant

James Banks

James Banks

Senior Technical & Training Advisor

Meet James

As the senior advisor Jim provides support and guidance to our technical and training team leaders in their endeavor to develop innovative service protocols and provide training for our world-wide franchises. Jim also provides support to our franchise owners, consulting and offering advice regarding service, sales and management strategies.

Prior to taking an advisory position, Jim served as a franchise trainer and then Truly Nolen International Technical Director. Traveling to both new and established franchise operations throughout Central and South America, Europe, Asia, Africa and the Caribbean, Jim gained insights instrumental in the support of our franchisee’s growth and success.

Jim started his career joining Truly Nolen of America in 1989 as a commercial sales representative and continued on to hold positions in Sales Management, Branch Management and as District Manager of Operations for Texas, New Mexico and Colorado before joining Truly Nolen International in 2003.

With over 30 years of experience in the Pest Management Industry Jim is proud of his stance that sustained growth and success is accomplished by providing each and every customer with quality service that exceeds expectation.

Administration

Claudia Rodriguez

Claudia Rodriguez

Executive Assistant

Eugenia Lutz

Eugenia Lutz

Administration and Human Resources

Meet Claudia

Claudia joined Truly Nolen International in 2005. She started as Jose Lutz’s assistant in charge of payments, collections, accounting and TNI’s conventions’ organization. Over the years, Claudia became more and more involved with other tasks by providing assistance to our staff and franchisees around the world. Claudia is recognized for her tremendous positive and kind spirit.

Meet Eugenia

Eugenia began working at Truly Nolen International in 2016 after receiving her B.S. in Psychology from the University of Central Florida. At TNI, she works in Administration and Human Resources to provide support for the TNI team and our international franchisees.

Training Department

Melisa Rossi

Melisa Rossi

It Systems Trainer

Meet Melisa

As the Systems Trainer for the IT Department, Melisa provides training and support of the management system and apps to the world-wide franchisees.

She also writes the manuals needed to assist the international offices. She speaks English, Spanish, Italian, and is currently learning Portuguese.

Prior to taking the IT Systems Trainer position, Melisa worked as a Technical Trainer Assistant within the Virtual Education Department. She was in charge of safety and basic trainings as well as trainings for the customer service representatives.

Melisa has a tremendous love for training and helping people to achieve their best. Her work ethics and dedication has brought her tremendous recognition from all the people around the world.

Officers

José Lutz - Chief Executive Officer

Jose Lutz, the founder and CEO of Truly Nolen International, met Truly David Nolen in 1988, which sparked the beginning of what would become a global force in pest control.

Shortly after they met, Jose opened the first Truly Nolen International franchise in Buenos Aires, Argentina. Later, he moved to the United States and grew the company from one office to hundreds around the world. His commitment to training, research, and development allowed Truly Nolen International to become a globally recognized industry leader in quality.

Jose Lutz believes business should be a win-win for customers and employees alike, advocating for honesty and wellbeing above all else. Through Truly Nolen International, he continues to fulfill his lifelong dream of creating opportunities for people across the globe.

Jose has worked hard to make every member of Truly Nolen International feel like family.

Scott Nolen - President of Truly Nolen International

Scott Nolen - President / Board Member

Scott Nolen is the third generation of a successful family business. He follows the teachings received from his late father, Truly David Nolen.

Scott is an advocate of the environmental approach to pest management. His strength lies in research and development, and he has been instrumental in developing many new protocols. It’s also because of Scott that today the company is widely recognized for its technological advancements related to materials, application methodology, and improvements in equipment used in the industry.

Scott believes in four key concepts to continue to generate dynamic growth for the company’s future success. Those concepts are anchored in –

  • Placing the company’s high standards at the heart of everything that the employees say and do;
  • Bringing the right people to the company, namely those of high integrity who strive to “do the right thing” on behalf of our customers;
  • Providing spectacular customer service and cutting-edge pest programs that are environmentally conscious, effective and non-intrusive; and
  • Embracing innovation so the company can continue to drive change for the better.
Scarlett Nolen - T.N.I Board Member

Scarlett Nolen - Board Member

Scarlett Nolen is the third generation of the Nolen’ family and daughter of Truly D. Nolen. She is a Board Member in Truly Nolen International and President of Truly Nolen of America. Scarlett’s resume in TNA includes successful leadership roles as a branch manager in Florida, and then the District Manager for the nationwide Growth district.

She led the company in Net Gain for three consecutive years.

Francisco Lutz - Vice President of Sales

Francisco Lutz has been in leadership positions in Truly Nolen International since 2013. He has led sales teams in different countries, has been a regional sales manager, and coached offices in different countries to obtained sustained growth and increased profits.

Prior to this he served in different positions throughout the company, working as a technician, salesman, and in the training and creation of TNI Management Software.

His current position as Vice President of Sales has allowed him to use his entrepreneurial passion to open and oversee/manage new corporations and existing corporations for Truly Nolen International in Argentina, Brazil, and France.

Francisco Lutz was born in Buenos Aires, Argentina and has lived in the United States, Chile, Spain, and Brazil. He has two undergraduate degrees from Rollins College in Orlando, Florida in International Business and Latin American and Caribbean Studies.

Upon finishing his undergraduate degrees he moved to Barcelona, Spain to pursue his MBA at Universität Pompeu Fabra. His love for languages has allowed him to become fluent in Spanish, English, and Portuguese.

Department Leaders

Juan Cruz Solari TNI

Juan Cruz Solari - Director of Sales & Marketing

​In the actual world, innovation and adding new technologies are a game changer in the pest control Industry. What TNI has done, clearly makes us a leader in that area.

Before taking the current position, Juan Cruz worked in the Telecommunications Industry for more than 14 years, with operations in more than 42 countries, giving him the experience needed in the actual markets.

His Engineer background helped TNI understand the analytical approach that the Pest Control needed.

Marcus Rezende Truly Nolen International

Marcus F. Rezende - Certified Entomologist: Training and Technical Department

Marcus F. Rezende started with Truly Nolen as a service technician back in 1998, right after returning home from the USA where he went to study at Loras College and Florida Atlantic University. He then moved on to become a sales consultant, supervisor, manager and finally a franchisee owner.

Mr. Rezende started training International offices back in 2000 right when Truly Nolen Portugal opened for business. So, when Mr. Jose Lutz and Mr. Scott Nolen offered him a position to be a trainer for TNI, the transition went seamlessly.

He has a vast academic background in biology, entomology and urban and industrial pest management, that includes doctorate level courses at the Federal University in Rio de Janeiro (UFRJ), Urban entomology from Purdue University and many others.

He has been an Associate Certified Entomologist in the USA since the year 2017 and still carries the same passion, from when he begun as a service tech, to help improve the overall public health standards by putting his knowledge and experience to good use.

Marcus is now the Training Director at TNI and spends most of his time helping our offices around the world.

Mariah Baggio-Deibler - Virtual Training and Quality Control Director

Dr. Mariah Baggio-Deibler is a biologist with a PhD in Agronomy (Agricultural Entomology) from FCAV UNESP, Brazil and a doctoral internship at the University of Florida, Gainesville.

With more than 11 years working for both industry and academia in Urban Entomology, Dr. Baggio-Deibler now leads the TNI Virtual Education Center and Quality Control departments.

Her main activities are preparing and coordinating trainings for TNI´s offices and customers worldwide in three main languages: English, Spanish and Portuguese. She also works on solutions to improve franchise support and customer satisfaction.

Cristianne Degobbi - Technical Director of the Microbial Control Department

Cristiane has more than 15 years of experience in Bioaerosols Scientific Research and Consultancy. She is Brazilian and conducted most of her studies in University of Sao Paulo, ranked as the best University in Latin America, according to Best Global Universities, 2021.

She graduated in Biological Sciences and got her PhD in Bioerosol Sciences. She also conducted part of her PhD at Harvard University of Public Health, where she could improve her knowledge about fungi and bacteria.

Her job trajectory includes consultancy in indoor air quality and disinfection/sanitization methodologies, including training, customer and franchisees technical support, didactic material for general public and evaluation of new technologies.

As the Technical Director of the Microbial Control Department, she considers the study of
microorganisms as a broad and exciting field, where knowledge changes very rapidly. Therefore, in her view, getting updated and understanding the relationship between microorganisms and human beings, is the best way of helping people to live in a balanced and health environment.

Administration

Claudia Rodriguez- Executive Assistant

Claudia joined Truly Nolen International in 2005. She started as Jose Lutz’s assistant in charge of payments, collections, accounting and TNI’s conventions’ organization. Over the years, Claudia became more and more involved with other tasks by providing assistance to our staff and franchisees around the world. Claudia is recognized for her tremendous positive and kind spirit.

Eugenia Lutz - Administration and Human Resources

Eugenia began working at Truly Nolen International in 2016 after receiving her B.S. in Psychology from the University of Central Florida. At TNI, she works in Administration and Human Resources to provide support for the TNI team and our international franchisees.

Advisor / Consultant

James Banks - Senior Technical and Training Advisor

As the senior advisor Jim provides support and guidance to our technical and training team leaders in their endeavor to develop innovative service protocols and provide training for our world-wide franchises. Jim also provides support to our franchise owners, consulting and offering advice regarding service, sales and management strategies.

Prior to taking an advisory position, Jim served as a franchise trainer and then Truly Nolen International Technical Director. Traveling to both new and established franchise operations
throughout Central and South America, Europe, Asia, Africa and the Caribbean, Jim gained insights instrumental in the support of our franchisee’s growth and success.

Jim started his career joining Truly Nolen of America in 1989 as a commercial sales representative and continued on to hold positions in Sales Management, Branch Management and as District Manager of Operations for Texas, New Mexico and Colorado before joining Truly Nolen International in 2003.

With over 30 years of experience in the Pest Management Industry Jim is proud of his stance that sustained growth and success is accomplished by providing each and every customer with quality service that exceeds expectation.

Training Department

Melisa Rossi - Truly Nolen International

Melisa Rossi - IT Systems Trainer

As the Systems Trainer for the IT Department, Melisa provides training and support of the management system and apps to the world-wide franchisees.

She also writes the manuals needed to assist the international offices. She speaks English, Spanish, Italian, and is currently learning Portuguese.

Prior to taking the IT Systems Trainer position, Melisa worked as a Technical Trainer Assistant within the Virtual Education Department. She was in charge of safety and basic trainings as well as trainings for the customer service representatives.

Melisa has a tremendous love for training and helping people to achieve their best. Her work ethics and dedication has brought her tremendous recognition from all the people around the world.

Want to know more? Check out the T.N.I story so far by clicking here.

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